Customer Support
How Can We Help?
Find answers to common installation, licensing, activation, and software-use questions for Submittal Assistant.
Support Topics
Start with the category that best matches your question.
01
Installation
Help with downloading, installing, launching, or reinstalling the Windows application.
02
Licensing and Activation
Assistance with activation codes, renewals, computer changes, and license limits.
03
Software Use
Guidance for sheet naming, title-block regions, version indicators, backchecks, and PDF exports.
Before Contacting Support
Including the following information helps us diagnose the issue more efficiently.
- Your software version
- Your Windows version
- A brief description of the issue
- The exact error message, when applicable
- A screenshot showing the issue
- The step you were performing when the issue occurred
- Whether the issue occurs with one PDF or multiple files
Frequently Asked Questions
Common questions about installation, licensing, and the OSFM workflow.
What operating systems are supported?
Submittal Assistant is intended for compatible Windows 10 and Windows 11 computers.
What can I do in the free trial?
The free trial provides 7 days of access to the complete workflow on your own PDF files, including sheet review, Smart Sheet Naming, Batch PDF Extraction, Version Indicators, and Backcheck Comparison. Trial exports are limited to the greater of 10 sheets or 30% of each drawing set and carry a watermark. Unlimited, watermark-free export requires a paid license.
How many computers can use one license?
A Single User license activates on one computer at a time. Each team pack is a single license key that activates on up to that many computers at a time — three or five — so you get one key, one invoice and one renewal date. Share the same key with your team; each person enters it on their own machine.
What should I do when replacing my computer?
Contact support before or after replacing the computer. Provide the purchaser email address and available license information so the activation can be reviewed.
Does the software automatically submit files to OSFM?
No. The software assists with preparing drawing files. It does not access an agency portal, transmit a submittal, or replace the applicant’s responsibility to review and submit the final package.
Does the software change my original PDF?
No. The application creates new output files based on your selections and leaves the original source package unchanged. Maintain a separate copy of the original source package and review all output before submission.
Why was a sheet number or title not detected correctly?
Detection results can vary based on title-block layout, scan quality, PDF resolution, text orientation, and whether the source contains searchable text. Review and correct all proposed sheet information before export.
What should I do if the application is blocked during installation?
Confirm that the installer was downloaded from the official Submittal Assistant website. Your organization’s security settings may require administrator approval or assistance from your information technology department.
Is DSA support currently included?
No. The current product is focused on OSFM drawing-submittal workflows. DSA support is planned for a future release.
Compatibility
System Requirements
Use a current Windows computer with sufficient storage for the source and exported PDF drawing packages.
- Windows 10 or Windows 11
- Permission to install desktop software
- Available storage for PDF source and output file
- Internet access for purchase, download, activation, and updates
Still Need Assistance?
Send a support request and include the information listed above.
Submittal Assistant is an independent third-party software product and is not affiliated with, approved by, endorsed by, sponsored by, or developed on behalf of any federal, state, or local government agency.